How long for premium status to take effect

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    livcohealthcenter
    Asked on August 22, 2012 at 12:57 PM

    Upgraded to premium this morning and now received an email stating we are at quota and our form will be disabled?

    How long to take effect??

    Brenda Buck

    livcohealthcenter

    buckb@lpha.mopublic.org

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    ItalyTech
    Answered on August 22, 2012 at 01:09 PM

    Hi and thanks for contacting us.

     

    I wasn't able to find any transaction with your username.

     

    Can you provide us your email address used during payment ?

     

    Thanks for your understanding.

     

    Alessandro

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    livcohealthcenter
    Answered on August 22, 2012 at 01:28 PM

    This is a business so had to use our business credit card, which is in the bosses name.. email address used for payment was weldos@lpha.mopublic.org.

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    gori-mathew
    Answered on August 22, 2012 at 02:27 PM

    Hi,

    I wasn't able to find any transaction with your email. Can you provide us your ref# sent to you after making this payment.

    Awaiting your response to check and verify what would be the issue.

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    livcohealthcenter
    Answered on August 22, 2012 at 02:32 PM

    ORDER ID  INT120822-3462-30126

    I was logged into our account, upgraded and now it seems the boss has a new jotform account!  Needs to be applied to the livcohealth account.

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    gori-mathew
    Answered on August 22, 2012 at 04:32 PM

    I have now manually activated your account by clearing some accumulated form submissions and upgraded it to Premium.

    i have also changed registered email from weldos@lpha.mopublic.org to buckb@lpha.mopublic.org for payment details.

    Kindly logout and relogin into your account and confirm if you can now see it on  Premium. Lets know if you need further assistance.

    Note: Kindly do not create many posts on forum for  a single concern as they cause confusion to the support team. Just keep one post open to track the issue till completion.