What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long for premium status to take effect

    Asked by livcohealthcenter on August 22, 2012 at 12:57 PM

    Upgraded to premium this morning and now received an email stating we are at quota and our form will be disabled?

    How long to take effect??

    Brenda Buck

    livcohealthcenter

    buckb@lpha.mopublic.org

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    Answered by ItalyTech on August 22, 2012 at 01:09 PM

    Hi and thanks for contacting us.

     

    I wasn't able to find any transaction with your username.

     

    Can you provide us your email address used during payment ?

     

    Thanks for your understanding.

     

    Alessandro

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    Answered by livcohealthcenter on August 22, 2012 at 01:28 PM

    This is a business so had to use our business credit card, which is in the bosses name.. email address used for payment was weldos@lpha.mopublic.org.

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    Answered by gori-mathew on August 22, 2012 at 02:27 PM

    Hi,

    I wasn't able to find any transaction with your email. Can you provide us your ref# sent to you after making this payment.

    Awaiting your response to check and verify what would be the issue.

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    Answered by livcohealthcenter on August 22, 2012 at 02:32 PM

    ORDER ID  INT120822-3462-30126

    I was logged into our account, upgraded and now it seems the boss has a new jotform account!  Needs to be applied to the livcohealth account.

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    Answered by gori-mathew on August 22, 2012 at 04:32 PM

    I have now manually activated your account by clearing some accumulated form submissions and upgraded it to Premium.

    i have also changed registered email from weldos@lpha.mopublic.org to buckb@lpha.mopublic.org for payment details.

    Kindly logout and relogin into your account and confirm if you can now see it on  Premium. Lets know if you need further assistance.

    Note: Kindly do not create many posts on forum for  a single concern as they cause confusion to the support team. Just keep one post open to track the issue till completion.