- livcohealthcenterAsked on August 22, 2012 at 12:57 PM
Upgraded to premium this morning and now received an email stating we are at quota and our form will be disabled?
How long to take effect??
- ItalyTechAnswered on August 22, 2012 at 01:09 PM
Hi and thanks for contacting us.
I wasn't able to find any transaction with your username.
Can you provide us your email address used during payment ?
Thanks for your understanding.
- livcohealthcenterAnswered on August 22, 2012 at 01:28 PM
This is a business so had to use our business credit card, which is in the bosses name.. email address used for payment was email@example.com.
- gori-mathewAnswered on August 22, 2012 at 02:27 PM
I wasn't able to find any transaction with your email. Can you provide us your ref# sent to you after making this payment.
Awaiting your response to check and verify what would be the issue.
- livcohealthcenterAnswered on August 22, 2012 at 02:32 PM
ORDER ID INT120822-3462-30126
I was logged into our account, upgraded and now it seems the boss has a new jotform account! Needs to be applied to the livcohealth account.
- gori-mathewAnswered on August 22, 2012 at 04:32 PM
I have now manually activated your account by clearing some accumulated form submissions and upgraded it to Premium.
i have also changed registered email from firstname.lastname@example.org to email@example.com for payment details.
Kindly logout and relogin into your account and confirm if you can now see it on Premium. Lets know if you need further assistance.
Note: Kindly do not create many posts on forum for a single concern as they cause confusion to the support team. Just keep one post open to track the issue till completion.