- FDHSPTSAAsked on August 18, 2017 at 08:21 AM
Need to update billing information and change the user name on the account.
- JotForm SupportWelvinAnswered on August 18, 2017 at 10:46 AM
We can change your username, just please let us know your new preferred username. As for the billing, you are paying by Paypal. Would you like to pay by Credit Card? If so, you have to cancel the subscription on your Paypal account first before re-upgrading.
To cancel, please follow this guide: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription. Your Subscription Number is S-08C579883A2391348.
- Steffanie JacksonAnswered on August 18, 2017 at 11:04 AM
I am going to continue to pay by paypal just a different paypal account.
I'd Like the user name to be changed to FDHSPTSO.
- JotForm SupportNik_CAnswered on August 18, 2017 at 12:03 PM
Your username is changed to: FDHSPTSO.
If you have any further questions please let us know.