If I downgrade my subscription, is it cancelling my whole account?

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    Karenleighartistry
    Asked on August 18, 2017 at 10:17 AM

    when I click on downgrade it says CANCEL ACCOUNT. Does that mean just the subscription or will my jotfoms all disappear?

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    gizem
    Answered on August 18, 2017 at 10:59 AM

    If you click on the downgrade, you see the Cancel Subscription section.  It is not about canceling your JotForm account. Also if you downgrade your account, free account limits will be valid.

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    Karenleighartistry
    Answered on August 18, 2017 at 11:43 AM
    It's the NEXT screen that concerned me where it says CANVEL MY ACCOUNT which is the only other option because I don't want the 50% deal
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    AIDAN
    Answered on August 18, 2017 at 12:25 PM

    We can cancel your Bronze subscription for you if you like.

    Thank you in advance. We are awaiting your reply.