What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why has my account disappeared?

    Asked by Teresa Tomey on August 22, 2012 at 02:26 PM

    I tried to log into my account today and it says I don't exist, I know I have teh user name and password correct. I even tried to reset my account but it says my user name does not exist. Can you help me? There is information from forms that I need to retrieve. 

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    Answered by pinoytech on August 22, 2012 at 02:44 PM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please provide us one of your Form ID or Form URL for further assistance?

    Thank you!