Why is my auto-responder not sending?

  • Profile Image
    reverdiesmontreal
    Asked on August 18, 2017 at 12:18 PM

    Hi, 

     

    I set up an auto responder which should reply to person who filled in the form.

     

    it doesn't work

     

    can you verify my settings?

     

    I am using the FREE version of your service

     

    Bruno

  • Profile Image
    Kevin_G
    Answered on August 18, 2017 at 12:59 PM

    I have just tested your form and received the email auto-responder without any problem: 

    I have also checked your account email history and noticed all the emails have been sent without any problem too, I would recommend you to test your form emails once again and check if they ended up in the spam/junk folder, if you find them there, simply removing them should help to avoid future emails to skip the inbox folder. 

    Also, note that you need to submit your form in order to receive the email, if you use the test email button from the wizard, the email will be sent to the address set up under your account. 

    Let us know if the issue persists.