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    Why when viewing the submission reports in Jot Form are the fields in a different order then on form?

    Asked by LVHPatEd on January 24, 2011 at 09:01 AM

    When I view the submitted form in Jot Form the items are out of order in relation to the form. Why is this?

    On my form at the top there is an area to enter the Name, Address, phone etc... then below that I have all the items that can be ordered.  I prefer to view the submissions in Jot Form since it only lists what is being ordered (where the email list all items on the form)  

    The submission view in Jot Form however has things out of order from the original form.  It will list the date and name then a few items ordered and then the address and then a few more items ordered and then the phone number. Followed by the rest of the items.  

    Below is the form.


    I was hoping to print the submission report for order picking... however it will be very confusing for my order pickers if there is a phone number stuck in the middle of the order... how do I fix this?

    Also noticed on the Submission screen when I choose Preferences and check the box to show Headers and Text  the items do not show up under the right category... can you please help me?

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    JotForm Founder

    Answered by aytekin on January 24, 2011 at 10:52 AM

    We added some new features today. You can now show the Headings and Free Text fields on the Submissions page. I think that has caused this. We will fix the order and get back to you. 

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    Answered by LVHPatEd on January 24, 2011 at 11:01 AM

    I think it has to do with the order I added the fields to the form and then moved them around afterwards.  I already created 14 forms that all have this issue because I built one master form and then customized it for each of my customers... will each form need to be fixed??  

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    Answered by serkan on January 25, 2011 at 03:06 AM

    @LVHPatEd It's fixed now. Thanks for reporting.