I upgraded wrong account. Please cancel

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    Asked on August 19, 2017 at 07:32 AM


    i logged into jotform to upgrade. but I upgraded the wrong account. I upgraded an account that was shared with me. 


    wrong account: see attachment called:  "wrong jot". 


    My details are:

    Craig Rees

    I think I used my amex, which ends in: 106134   (expiry is 08/21)

    if not, it was my mastercard.. which ends in:5581297    (expiry is 08/21)


    I upgraded to silver. with annual payment. this was error. 

    Can i please have this refunded to my credit card, status of account returned to how it was before the upgrade?


    Thank you,

    Craig Rees


  • Profile Image
    Answered on August 19, 2017 at 10:10 AM

    Dear Craig,

    In attention to your request, I have cancelled the Silver yearly subscription you have purchased on the above indicated account and full refund is being processed, please allow 7-10 business days for reimbursement to reflect in your bank statement. The account is downgraded to Free status.

    Let us know if we can further assist you.