Refund

  • Profile Image
    matthendrix
    Asked on August 19, 2017 at 07:32 AM

    Hello,

    i logged into jotform to upgrade. but I upgraded the wrong account. I upgraded an account that was shared with me. 

     

    wrong account: see attachment called:  "wrong jot". 

     

    My details are:


    Craig Rees

    I think I used my amex, which ends in: 106134   (expiry is 08/21)

    if not, it was my mastercard.. which ends in:5581297    (expiry is 08/21)

     

    I upgraded to silver. with annual payment. this was error. 


    Can i please have this refunded to my credit card, status of account returned to how it was before the upgrade?

     

    Thank you,


    Craig Rees

    craig.rees@hotmail.com

  • Profile Image
    Aury
    Answered on August 19, 2017 at 10:10 AM

    Dear Craig,

    In attention to your request, I have cancelled the Silver yearly subscription you have purchased on the above indicated account and full refund is being processed, please allow 7-10 business days for reimbursement to reflect in your bank statement. The account is downgraded to Free status.

    Let us know if we can further assist you.

    Regards.