Unable to login to my account

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    THOMAS OOTEN 
    Asked on August 19, 2017 at 12:08 PM

    I AM TRYING TO LOG IN AND EVEN RESET THE PASSWORD BUT STILL UNABLE TO DO SO. 

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    Nik_C
    Answered on August 19, 2017 at 04:47 PM

    Your account was suspended because of this form http://www.jotform.us/form/72027163463149 and report that the form is not valid for the Loan application.

    If you could provide any proof that the purpose of the form is valid we can consider reactivating the account.

    We'll wait for your response.

    Thank you!

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    THOMAS OOTEN 
    Answered on August 19, 2017 at 05:44 PM
    Hello
    The form says not found. I was using existing templates that are from your library.
    I am a Florida real estate broker as well as a Florida licensed mortgage broker with my own companies.
    Do you want me to send links over to the state and national websites confirming my licensing?
    Thank you for your quick response.
    Best Regards,
    Thomas Ooten
    Ph: (386) 301-7965
    Sent from TypeApp
    ...
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    jonathan
    Answered on August 19, 2017 at 11:22 PM

    You are not able to access the form https://www.jotform.us/form/72027163463149 because your account and forms were already suspended due to violation to our Terms of Use.

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    The form you created is a suspicious Loan Application form.

    Can you tell us the URL of your website where you intend to use the form. We will check the website details.

     

     

     

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    THOMAS OOTEN 
    Answered on August 20, 2017 at 08:43 AM
    This form is in your templates to use and I am not sure which form it is because I only chose three templates to review and have not decided how I wanted to use them because I haven't been able to log into my account.
    I was going to add the link for the form into my digital business card and Facebook ads for my businesses.
    Seems easy to use for my clients. But again I was just reviewing them to see how they worked and if it's feasible for me to use.
    Do you want a link to my licenses for real estate broker and mortgage broker license?
    Thank you
    Best Regards,
    Thomas Ooten
    Ph: (386) 301-7965
    Sent from TypeApp
    ...
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    Kiran
    Answered on August 20, 2017 at 09:59 AM

    We are sorry for the inconvenience this may have caused. I am able to locate the form that you have used from the templates and deleted it from the templates gallery. I have also activated your account and you should be now able to login to your account. Please delete the guilty fields from the form such as collecting SSN, Bank related information and change the form title to avoid further suspensions.

    Please get back to us if you need any further assistance. We will be happy to help. 

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    THOMAS OOTEN 
    Answered on August 20, 2017 at 08:43 PM
    Hello

    I would like to use the forms in the future, how do I verify with you that I am a real business owner and not a scammer?

    What information do you need from me ?

    Thank you

    Best Regards,
    Thomas Ooten
    T: (386) 301-7965 OR (941) 822-4696
    E: Thomas.Ooten@gmail.com
    This e-mail may contain data that is confidential, proprietary or "non-public personal information," as that term is defined in the Gramm-Leach-Bliley Act (collectively, "Confidential Information"). The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential Information. By accepting and reviewing the Confidential information you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissions. If a party other than the intended recipient receives this e-mail, you are requested to instantly notify us of the erroneous delivery and return to us all data so delivered.

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    ashwin_d
    Answered on August 21, 2017 at 12:39 AM

    Hello Thomas,

    Since the suspected form fields are already deleted, I am unable to check the reason why your account was suspended. 

    Do you want to add form fields in your form to ask for bank account information?

    Please be noted that you should not ask bank account information, credit card information or debit card information from your users. If you need to process payments, please use one of our integrated payment tools.

    - If you send a proof that your business is related to : MORTGAGE BROKER, INSURANCE BROKER BANK, Real Estate Broker, LENDING INSTITUTIONS and the like. 

    However, many phishers will still use our form builder to steal this very sensitive information and there is no guarantee that your forms won't be marked as suspicious by our system, specially if the account is on free status.

    In the case of your business being in mentioned legal businesses above, we advise to build the form to gather this info , but a signature field must be added, so your clients will be signing to be in agreement with providing such information.

    You will find our signature widgets on this link: https://widgets.jotform.com/category/verification 

    This guide will help you adding it to your form: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form 

    To make this to work, your account must be on paid status , so the automated system will mark it still high, but won't be automatically suspended, and our Form Reviewers Team (who are in charge of manually checking forms on paid accounts) would set the form as exception. Otherwise the system will mark suspicious and suspend all forms on free accounts.

    Thank you!

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    THOMAS OOTEN 
    Answered on August 21, 2017 at 01:43 PM
    ok. I will look at a paying account as well as send over my real estate
    broker and mortgage broker information. what exactly do you need for proof?
    Thank you
    Thomas Ooten
    386-301-7965 cell
    ...
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    Nik_C
    Answered on August 21, 2017 at 01:57 PM

    Any document that will prove that you're legit to collect such data and that you're representative of the firm doing such business.

    We'll wait for your response.

    Thank you!