Can't login to account. It says disabled

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    taryn chapman 
    Asked on August 19, 2017 at 02:16 PM

    Hi, 

    I sent a form to my customer an she let me know that the form says disabled. I went to login and it says I'm suspended. I'm not sure why. Does this mean I lost the forms I made? I worked so hard on them and love using this site! 

    Thank you, 

    Taryn 

     

    (I send the form through email so I don't have a url)

  • Profile Image
    Mike_G
    Answered on August 19, 2017 at 06:26 PM

    We would like to apologize for any inconvenience this is causing you. Your account was reported by our phishing detection system as suspicious of phishing activities. I see that you only have two forms on your account and both of it triggered the suspension.

    We have noticed that you've been collecting credit card information on your forms using Configurable List widget.

    Please be reminded that we do not encourage our users to use any fields and/or widget to collect sensitive information. We, however, advise them to use any of our payment integrations that would best suit their needs if they want to collect payments within the form.

    Below is an excerpt from our Terms:

    We will be able to reactivate your account provided that you agree that we delete the suspicious field in your forms.

    We will wait for your response.

  • Profile Image
    Taryn Harvey-Chapman 
    Answered on August 19, 2017 at 07:25 PM

    Okay, so if I just take the credit card part off then I can still use the forms? I can do that. Thanks!

    just wondering--why do they have the credit card field as an option to use, then?

  • Profile Image
    liyam
    Answered on August 20, 2017 at 12:18 AM

    The credit card fields which is innate to the payment fields are different and processes directly to the payment gateway. These do not store in our system. For this reason, these are not the same as for making use of a regular text field or widget for collecting credit card information.

    I have now reactivated your account. Please remove the said fields before our system flags the form which may cause your account's suspension again.

    If you have questions, please let us know.