- CaepeSchoolAsked on August 20, 2017 at 12:29 PM
I'm not sure why i'm being asked to update my account I was already on a legacy plan that I was paying for.
Please respond to my email at firstname.lastname@example.org to get this sorted.
- JotForm SupportWelvinAnswered on August 20, 2017 at 01:25 PM
We attempted to charge your Paypal account for the renewal, but it failed which is causing our system to downgrade the account to the free plan.
Your last payment is on June 11, 2017. The renewal for the July 11th has failed. We are now in August.
Here's the link to re-upgrade to our Premium Monthly Plan. This link is unique, it contains your username. Please don't modify any part of it nor share it.
Let us know if you have questions.