- premiergroup1Asked on August 20, 2017 at 03:37 PM
We are not collecting payments at this time but the following message pops up when someone hits the submit button.
"Invalid PayPal account used. Please contact form owner."Page URL:
- JotForm SupportMike_GAnswered on August 20, 2017 at 03:59 PM
We would like to apologize for any inconvenience. However, the error message you have encountered appears when there is no PayPal account entered in the PayPal Integration.
Please make sure that a valid PayPal account is entered in the integration and it is not blank.
If you have other questions or concerns regarding this, please feel free to contact us again anytime.
- premiergroup1Answered on August 20, 2017 at 06:06 PM
We do not actually want to collect payments at this time - we will invoice our members at a later date. How can we enable ordering without requiring payment?
- JotForm SupportjonathanAnswered on August 20, 2017 at 06:29 PM
There are 2 options possible to have ordering without requiring payment.
#1 Enable Payment Authorization only feature in your form payment integration.
User guide: How-to-Enable-Payment-Authorization
This feature will allow to collect the payments instead at a later date.
#2 Use the Purchase Order payment integration.
This app will allow ordering feature without any payment process required.
I hope this help. Let us know if you need further assistance.