Getting "Invalid PayPal account used. Please contact form owner" error message when submitting the form

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    Asked on August 20, 2017 at 03:37 PM

    We are not collecting payments at this time but the following message pops up when someone hits the submit button.


    "Invalid PayPal account used. Please contact form owner."

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    Answered on August 20, 2017 at 03:59 PM

    We would like to apologize for any inconvenience. However, the error message you have encountered appears when there is no PayPal account entered in the PayPal Integration.

    Please make sure that a valid PayPal account is entered in the integration and it is not blank.

    If you have other questions or concerns regarding this, please feel free to contact us again anytime.

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    Answered on August 20, 2017 at 06:06 PM

    We do not actually want to collect payments at this time - we will invoice our members at a later date.  How can we enable ordering without requiring payment?

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    Answered on August 20, 2017 at 06:29 PM

    There are 2 options possible to have ordering without requiring payment.

    #1 Enable Payment Authorization only feature in your form payment integration.

    User guide: How-to-Enable-Payment-Authorization

    This feature will allow to collect the payments instead at a later date.


    #2 Use the Purchase Order payment integration.



    This app will allow ordering feature without any payment process required.

    I hope this help. Let us know if you need further assistance.