Getting "Invalid PayPal account used. Please contact form owner" error message when submitting the form

  • premiergroup1
    Asked on August 20, 2017 at 3:37 PM

    We are not collecting payments at this time but the following message pops up when someone hits the submit button.

     

    "Invalid PayPal account used. Please contact form owner."

  • Mike_G JotForm Support
    Replied on August 20, 2017 at 3:59 PM

    We would like to apologize for any inconvenience. However, the error message you have encountered appears when there is no PayPal account entered in the PayPal Integration.

    Getting Invalid PayPal account used Screenshot 20

    Please make sure that a valid PayPal account is entered in the integration and it is not blank.

    If you have other questions or concerns regarding this, please feel free to contact us again anytime.

  • premiergroup1
    Replied on August 20, 2017 at 6:06 PM

    We do not actually want to collect payments at this time - we will invoice our members at a later date.  How can we enable ordering without requiring payment?

  • jonathan
    Replied on August 20, 2017 at 6:29 PM

    There are 2 options possible to have ordering without requiring payment.

    #1 Enable Payment Authorization only feature in your form payment integration.

    User guide: How-to-Enable-Payment-Authorization

    This feature will allow to collect the payments instead at a later date.

     

    #2 Use the Purchase Order payment integration.

    link: https://apps.jotform.com/app/purchase_order_app

    Getting Invalid PayPal account used Screenshot 20

     

    This app will allow ordering feature without any payment process required.

    I hope this help. Let us know if you need further assistance.