What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are form not working today

    Asked by sullystorm on August 22, 2012 at 08:48 PM

    I have gone to our website, www.shacklescastle.com and submitted forms a few times now, and the Thank You does not come up after clicking submit, then I come in to check and the subbmitted form is not here.  I am just guessing that form are down today.



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    JotForm Support

    Answered by liyam on August 22, 2012 at 10:12 PM

    Hello Zeal,

    I have tested your account and found the Thank You message.  Only that the text is black and is camouflaging with the background so I had to highlight it to make sure that it is there.  Also I checked the submissions and I found my submission there.

    You can try clearning your browser's cache and try again?  If the error still occurs, please do let us know.