PayPal Integration: Will respondents be charged twice if the submission is edited and submitted?

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    PSNM
    Asked on August 20, 2017 at 03:53 PM

    If I edit the form and select "submit", does that mean that the artist will be charged twice?  Paying by check isn't a problem, but what if they select the paypal option?  Does it charge them twice?

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    Mike_G
    Answered on August 20, 2017 at 04:20 PM

    When the form is in edit mode, the payment field is disabled and the previous selection(s) cannot be altered. Submitting the form in edit mode will not charge your respondents twice. Also, submitting the form will not redirect you to the PayPal page but instead to your form's Thank-You page. 

    Here's a link to a submission in edit mode: https://www.jotform.com/edit/3790690204115520208

    Notice that the payment field is disabled and submitting the form will redirect you to the Thank-You page.

    If you have other questions regarding this, please feel free to contact us again anytime.