My drop-down list options do not show when I use the internet explorer

  • Florian_Schu
    Asked on August 21, 2017 at 6:40 AM

    As long as I open the form with Mozilla Firefox everything works perfectly but as soon as I try filling out the form with the Internet Explorer the drop-down list for my country selection does not chow anymore. What can I do about my issue?

    Jotform Thread 1228350 Screenshot
    Page URL: https://form.jotformeu.com/72321737979367
  • Kiran Support Team Lead
    Replied on August 21, 2017 at 9:19 AM

    I have checked your JotForm using IE v11 on my Windows 8 PC which seems to be working fine.

    My drop down list options do not show when I use the internet explorer Image 1 Screenshot 20

    However, as I check the screenshot, I notice that you are using Windows 7. As I tried to check using IE on a Windows 7 PC, I am able to replicate the issue. This seems to be the issue with the incompatibility of the Operating System itself. Could you check if the form is displaying correctly on a different PC which is having Windows version 8 or latest?