Account SUSPENDED

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    Steven Fletcher 
    Asked on August 21, 2017 at 11:23 AM

    Hi, 

    Can you please help me get my account unsuspended, or at least tell me why it was suspended.

    We have several websites that use jotforms.

    Thank you.

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    david
    Answered on August 21, 2017 at 12:08 PM

    It looks like one of your very old forms requests log in credentials.  It is your Automated Payment Signup Form.  I am not sure why it is causing trouble now, but collecting usernames and passwords through forms is against our terms of use.

    This form has no submissions and was created December 2013.  If you wouldn't mind us removing the form, we can activate your account right after.

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    fletcher6372
    Answered on August 21, 2017 at 12:44 PM


    Yes. Delete. Thank you





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  • Profile Image
    david
    Answered on August 21, 2017 at 01:01 PM

    I deleted the form and activated your account.  Your forms should be usable once again.