A submission came in but no E-Mail notification was sent. Can you investigate why this happened ?

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    SunapeeHeritageAlliance
    Asked on August 21, 2017 at 11:54 AM

    The submission was Thursday night  at 9 PM .   No Email ever came into the inbox our box office was very unhappy. 

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    aubreybourke
    Answered on August 21, 2017 at 12:16 PM

    Can you tell me which form you are talking about?

    I checked your email history. No email was sent Thursday night at 9 PM. The last email sent on Thursday was Christine White (which I can see you received).

    You can check your email history yourself:

    How to View All Your Form Email History

     

     

     

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    SunapeeHeritageAlliance
    Answered on August 21, 2017 at 01:43 PM
    Form with no e-Mail notification attached Barbara Sullivan, Chairman Sunapee Heritage Alliance 
    ...
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    david
    Answered on August 21, 2017 at 02:35 PM

    I checked your submissions and did not see one from Barbara Sullivan:

    Those are currently the only two submissions for the form in the page you referenced.  It doesn't look like there was a submission from the user you described.  Is there a different submission that did not trigger an email that you are referring to or from a different form?

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    SunapeeHeritageAlliance
    Answered on August 21, 2017 at 04:44 PM
    I have a ttached a screenshot of the submission that came in Thursday evening. The customer submitted the form it at 10:09 Thursday night - and it shows that an E-Mail was sent the inbox but we did not receive it. file:///Users/BarbaraSullivan/Desktop/Pariseau.pngBarbara Sullivan, Chairman Sunapee Heritage Alliance 
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    aubreybourke
    Answered on August 21, 2017 at 04:52 PM

    Unfortunately your last post with the screenshot didn't come through. Can you please try again using the information in this guide:

    How to Post Screenshots to Our Support Forum