A submission came in but no E-Mail notification was sent. Can you investigate why this happened ?

  • SunapeeHeritageAlliance
    Asked on August 21, 2017 at 11:54 AM

    The submission was Thursday night  at 9 PM .   No Email ever came into the inbox our box office was very unhappy. 

    Jotform Thread 1228587 Screenshot
  • aubreybourke
    Replied on August 21, 2017 at 12:16 PM

    Can you tell me which form you are talking about?

    I checked your email history. No email was sent Thursday night at 9 PM. The last email sent on Thursday was Christine White (which I can see you received).

    You can check your email history yourself:

    How to View All Your Form Email History

     

     

     

  • SunapeeHeritageAlliance
    Replied on August 21, 2017 at 1:43 PM
    Form with no e-Mail notification attached Barbara Sullivan, Chairman Sunapee Heritage Alliance 
    ...
  • David JotForm Support
    Replied on August 21, 2017 at 2:35 PM

    I checked your submissions and did not see one from Barbara Sullivan:

    A submission came in but no E Mail notification was sent Screenshot 20

    Those are currently the only two submissions for the form in the page you referenced.  It doesn't look like there was a submission from the user you described.  Is there a different submission that did not trigger an email that you are referring to or from a different form?

  • SunapeeHeritageAlliance
    Replied on August 21, 2017 at 4:44 PM
    I have a ttached a screenshot of the submission that came in Thursday evening. The customer submitted the form it at 10:09 Thursday night - and it shows that an E-Mail was sent the inbox but we did not receive it. file:///Users/BarbaraSullivan/Desktop/Pariseau.pngBarbara Sullivan, Chairman Sunapee Heritage Alliance 
    ...
  • aubreybourke
    Replied on August 21, 2017 at 4:52 PM

    Unfortunately your last post with the screenshot didn't come through. Can you please try again using the information in this guide:

    How to Post Screenshots to Our Support Forum