How can I reactivate my account and upgrade?

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    Ian Burrell 
    Asked on August 21, 2017 at 01:56 PM
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    Answered on August 21, 2017 at 02:34 PM

    Upon examination of your account, I found that it is suspended because your form "The Rum Experience University application form" with ID 32213700051334 is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations:

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this:


    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.

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    Answered on August 23, 2017 at 03:43 AM
    Hi Aidan
    I accept these options. Can my account be Un suspended so the form can
    be amended ?
    Thank you
    Ian A.V. Burrell
    Global Rum Ambassador to the Rum Category
    Mobile/Cell/Whats App +44 7817 388 720
    The TV Rum & Cocktail Expert on Channel 4's Sunday Brunch.
    2017 International Brand Ambassador of the year, FINAL FOUR nominee at
    The Spirited Awards, Tales of the Cocktail.
    2017 Rum Communicator of the Year (Think Rum, Agile Media)
    Don't forget the World's Premiere Rum festival. The UK RumFest [4]
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    Answered on August 23, 2017 at 04:11 AM

    These fields have been removed

    and your account has been re-activated.

    Please use one of our payment fields to collect payments through your form:

    As advised by my colleague as well.

    Let us know if you have any further questions.

    Thank you!