How can I reactivate my account and upgrade?

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    Ian Burrell 
    Asked on August 21, 2017 at 01:56 PM
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    AIDAN
    Answered on August 21, 2017 at 02:34 PM

    Upon examination of your account, I found that it is suspended because your form "The Rum Experience University application form" with ID 32213700051334 is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

     

    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.

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    ianavburrell
    Answered on August 23, 2017 at 03:43 AM
    Hi Aidan
    I accept these options. Can my account be Un suspended so the form can
    be amended ?
    Thank you
    ---
    Ian A.V. Burrell
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  • Profile Image
    Nik_C
    Answered on August 23, 2017 at 04:11 AM

    These fields have been removed

    and your account has been re-activated.

    Please use one of our payment fields to collect payments through your form: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    As advised by my colleague as well.

    Let us know if you have any further questions.

    Thank you!