I do not remember my account password and I am not receiving the password reset email

  • Profile Image
    Andrés Rusiñol 
    Asked on August 21, 2017 at 02:12 PM

    don´t remember my pasword and the site don´t send the reset link to my e-mail

  • Profile Image
    AIDAN
    Answered on August 21, 2017 at 02:43 PM

    I have checked for an account associated with the email address you're currently using, and I couldn't find any.

    Could you please provide us with the ID or URL of one of your forms, or your account username or email, so we can locate the account and assist you further?

    Thank you in advance. We are awaiting your reply.

  • Profile Image
    AIDAN
    Answered on August 21, 2017 at 03:05 PM

    Answered by Andrés Rusiñol

    I have these 2 active fomularios

    Https://form.jotformz.com/71757887048675

    Https://form.jotformz.com/72194232016650

    The site is notifying me of each completed form to my e-mail address rifle28@gmail.com

    Maybe with that data you can help me.

    Thanks to the information you kindly provided I was able to locate the account, but please note that the associated email address is marcosberaza@gmail.com not rifle28@gmail.com.

    I have sent a password reset instructions email to marcosberaza@gmail.com and it should be landing into the inbox (or SPAM/JUNK/BULK folders) as I type my answer.

    I hope this helps. If you need further assistance please let us know. Thank you.