I am using your encrypted email messages for online applications having problems opening the messages please assist!

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    Randy Thompson 
    Asked on August 21, 2017 at 02:47 PM
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    Answered on August 21, 2017 at 03:16 PM

    You need to upload your private key to decrypt the encrypted email Notification or the encrypted submissions.

    I was not able to find any account that is associated with the email address you used to post this thread. Also, on the website you provided I was not able to find JotForm form. 

    If you still have issues with your encrypted form, please provide us the ID of your form or the exact webpage URL where the form is embedded.

    More about encrypted forms, you can find inside of this guide:

    Encrypted Forms and How to Use Them