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spxcrumitieAsked on August 21, 2017 at 2:53 PM
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Kevin Support Team LeadReplied on August 21, 2017 at 3:05 PM
Apologies for the inconveniences this may have caused to you.
I will forward this issue to our second level in order to get some help from our developers, we will get back to you as soon as possible.
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Uygar Bayar JotForm DeveloperReplied on August 22, 2017 at 3:14 AM
Hi,
We tested your forms and your email server checked our ips through the spamhous.org. Our ip is 152.160.206.152 and it's not in their blacklist. You can check it here : https://www.spamhaus.org/query/ip/152.160.206.152
But your email server still refuse some of our ips. Here is the log :
Aug 22 03:07:07 pool1 postfix-152.160.206.152/smtp[18426]: 26A4A1960890: to=<religioused@stpiusxloudonville.org>, relay=mx.stpiusxloudonville.org[66.96.140.146]:25, delay=4.8, delays=0.06/0/1.5/3.2, dsn=5.0.0, status=bounced (host mx.stpiusxloudonville.org[66.96.140.146] said: 552 Remote MTA 152.160.206.152: An URL contained in this message is blacklisted by Spamhaus DBL. See http://www.spamhaus.org/dbl (in reply to end of DATA command))
Please contact your email provider.
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spxcrumitieReplied on August 22, 2017 at 10:43 AMWe have contacted our email server, however, this issue has got to be on your end. One of the responses is set to go to a Gmail address and that isn’t going through either.
Jenn Maroney
Parish Secretary
St. Pius X Church
518-462-1336
stpiusloudonville.org
Follow us on Facebook
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Kevin Support Team LeadReplied on August 22, 2017 at 11:05 AM
Sometimes emails sent Gmail addresses end up in the spam folder, I would recommend you to check your spam/junk folder in order to check if the emails were stored on such folders.
I would also recommend you to try using a custom sender, a Gmail address can be used if you want, this guide will help you setting it up.
Please let us know how it goes.
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spxcrumitieReplied on August 22, 2017 at 11:44 AMNo, you don’t understand. I can see on my end that a certain registration was never sent. The envelope symbol on the left, which indicates that this has been sent to the staff member who should receive it, is not showing. This means that it wasn’t sent. This is the same on every one that has not worked properly since 8/17. Again, this isn’t me saying that it may have bounced, I am saying that it was not transmitted to spxbaptism@gmail.com.
Jenn Maroney
Parish Secretary
St. Pius X Church
518-462-1336
stpiusloudonville.org
Follow us on Facebook
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Kevin Support Team LeadReplied on August 22, 2017 at 11:56 AM
I will forward your reply to the assigned developer on this ticket so this can be further investigated.
We will get back to you as soon as possible.
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Uygar Bayar JotForm DeveloperReplied on August 23, 2017 at 3:34 AM
Hi,
There is only four email we found in our logs. Our email server sent that email without any problem. If you did not get these emails pls contact to your email provider.
Aug 14 11:12:07 pool1 postfix-152.160.252.94/smtp[32429]: 1AA061980927: to=<spxbaptism@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.104.26]:25, delay=57, delays=0.07/57/0.34/0.35, dsn=2.0.0, status=sent (250 2.0.0 OK 1502723527 f185si4603162oig.415 - gsmtp)
Aug 14 12:08:27 pool1 postfix-152.160.254.82/smtp[103985]: DF4391980820: to=<spxbaptism@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.104.26]:25, delay=8.2, delays=0.07/7.5/0.34/0.28, dsn=2.0.0, status=sent (250 2.0.0 OK 1502726907 d80si5152417oig.22 - gsmtp)
Aug 14 13:00:44 pool1 postfix-152.160.203.152/smtp[38784]: 19F2A1960B69: to=<spxbaptism@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.104.26]:25, delay=6586, delays=0.06/6585/0.34/0.41, dsn=2.0.0, status=sent (250 2.0.0 OK 1502730044 s4si5080729oib.99 - gsmtp)
Aug 21 18:50:39 pool1 postfix-152.160.252.94/smtp[86895]: E71A519809CB: to=<spxbaptism@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.104.26]:25, delay=0.68, delays=0.07/0/0.33/0.29, dsn=2.0.0, status=sent (250 2.0.0 OK 1503355839 x4si4621681oif.443 - gsmtp)