Why am I not receiving emails even when they show up as sent?

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    spxcrumitie
    Asked on August 21, 2017 at 02:53 PM
    We have tested this several times now and we don’t even get an email notification to the sender’s email, when using a personal, not St. Pius, address, saying it went through (I used my personal Hotmail address as the family email). This sounds like there is an issue on your end.
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    Kevin_G
    Answered on August 21, 2017 at 03:05 PM

    Apologies for the inconveniences this may have caused to you. 

    I will forward this issue to our second level in order to get some help from our developers, we will get back to you as soon as possible. 

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    uygar
    Answered on August 22, 2017 at 03:14 AM

    Hi,

    We tested your forms and your email server checked our ips through the spamhous.org. Our ip is 152.160.206.152 and it's not in their blacklist. You can check it here : https://www.spamhaus.org/query/ip/152.160.206.152

    But your email server still refuse some of our ips. Here is the log : 

    Aug 22 03:07:07 pool1 postfix-152.160.206.152/smtp[18426]: 26A4A1960890: to=<religioused@stpiusxloudonville.org>, relay=mx.stpiusxloudonville.org[66.96.140.146]:25, delay=4.8, delays=0.06/0/1.5/3.2, dsn=5.0.0, status=bounced (host mx.stpiusxloudonville.org[66.96.140.146] said: 552 Remote MTA 152.160.206.152: An URL contained in this message is blacklisted by Spamhaus DBL. See http://www.spamhaus.org/dbl (in reply to end of DATA command))

    Please contact your email provider. 

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    spxcrumitie
    Answered on August 22, 2017 at 10:43 AM
    We have contacted our email server, however, this issue has got to be on your end. One of the responses is set to go to a Gmail address and that isn’t going through either.

    Jenn Maroney
    Parish Secretary
    St. Pius X Church
    518-462-1336
    stpiusloudonville.org

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    Kevin_G
    Answered on August 22, 2017 at 11:05 AM

    Sometimes emails sent Gmail addresses end up in the spam folder, I would recommend you to check your spam/junk folder in order to check if the emails were stored on such folders. 

    I would also recommend you to try using a custom sender, a Gmail address can be used if you want, this guide will help you setting it up. 

    Please let us know how it goes. 

  • Profile Image
    spxcrumitie
    Answered on August 22, 2017 at 11:44 AM
    No, you don’t understand. I can see on my end that a certain registration was never sent. The envelope symbol on the left, which indicates that this has been sent to the staff member who should receive it, is not showing. This means that it wasn’t sent. This is the same on every one that has not worked properly since 8/17. Again, this isn’t me saying that it may have bounced, I am saying that it was not transmitted to spxbaptism@gmail.com.


    Jenn Maroney
    Parish Secretary
    St. Pius X Church
    518-462-1336
    stpiusloudonville.org

    Follow us on Facebook


    ...
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    Kevin_G
    Answered on August 22, 2017 at 11:56 AM

    I will forward your reply to the assigned developer on this ticket so this can be further investigated. 

    We will get back to you as soon as possible. 

     

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    uygar
    Answered on August 23, 2017 at 03:34 AM

    Hi, 

    There is only four email we found in our logs. Our email server sent that email without any problem. If you did not get these emails pls contact to your email provider. 

     

    Aug 14 11:12:07 pool1 postfix-152.160.252.94/smtp[32429]: 1AA061980927: to=<spxbaptism@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.104.26]:25, delay=57, delays=0.07/57/0.34/0.35, dsn=2.0.0, status=sent (250 2.0.0 OK 1502723527 f185si4603162oig.415 - gsmtp)

    Aug 14 12:08:27 pool1 postfix-152.160.254.82/smtp[103985]: DF4391980820: to=<spxbaptism@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.104.26]:25, delay=8.2, delays=0.07/7.5/0.34/0.28, dsn=2.0.0, status=sent (250 2.0.0 OK 1502726907 d80si5152417oig.22 - gsmtp)

    Aug 14 13:00:44 pool1 postfix-152.160.203.152/smtp[38784]: 19F2A1960B69: to=<spxbaptism@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.104.26]:25, delay=6586, delays=0.06/6585/0.34/0.41, dsn=2.0.0, status=sent (250 2.0.0 OK 1502730044 s4si5080729oib.99 - gsmtp)

    Aug 21 18:50:39 pool1 postfix-152.160.252.94/smtp[86895]: E71A519809CB: to=<spxbaptism@gmail.com>, relay=gmail-smtp-in.l.google.com[108.177.104.26]:25, delay=0.68, delays=0.07/0/0.33/0.29, dsn=2.0.0, status=sent (250 2.0.0 OK 1503355839 x4si4621681oif.443 - gsmtp)