I created an export on 8/18 and never received the email

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    Asked on August 21, 2017 at 03:02 PM

    I created a new Export my data request on 8/18  and have not received an email. It still says that it is exporting.

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    Answered on August 21, 2017 at 03:33 PM

    I checked our logs and did not see an export for that date.  Try running the export again, it definitely should have finished by now.  If the new export does not complete, let us know and we will forward this to our developers to have a look.