I am unable to access my account and I am not receiving the password reset email

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    silvia 
    Asked on August 21, 2017 at 05:10 PM

    Trying to login but it doesn't recognize my password. It says an e-mail will be sent, but i've been waiting for hours and nothing. Can you help?

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    AIDAN
    Answered on August 21, 2017 at 06:18 PM

    I have tried to find an account associated with the email address you're currently using, but I couldn't find any.

    Could you please provide us with your account username or email, or the ID or URL of one of your forms, so we can locate your account and assist you further?

    Thank you in advance. We are awaiting your reply.