Account status

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    reinebold
    Asked on August 21, 2017 at 08:39 PM

    We were sent an email stating that our account / subscription is no longer active due to the expiration of our credit card.  We pay yearly thru PayPal and that account status hasn't changed.  Please advise.  Thanks.

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    John_Benson
    Answered on August 21, 2017 at 10:25 PM

    I checked your account and it is under the Free user. Upon checking it further, it seems like you did not reply on this thread about account renewal: https://www.jotform.com/answers/1211538. Your account has been downgraded back to the Free account on August 07, 2017.

    If you want to upgrade your account using PayPal. Please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    If you need further assistance or have questions, please let us know.