Subscription is no longer active due to overlimit?

We were sent an email stating that our account / subscription is no longer active due to the expiration of our credit card.  We pay yearly thru PayPal and that account status hasn't changed.  Please advise.  Thanks.

I checked your account and it is under the Free user. Upon checking it further, it seems like you did not reply on this thread about account renewal: https://www.jotform.com/answers/1211538. Your account has been downgraded back to the Free account on August 07, 2017.

If you want to upgrade your account using PayPal. Please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

If you need further assistance or have questions, please let us know.