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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive an email when clients submit through my contact form??

    Asked by Dwayne on August 23, 2012 at 06:12 AM

    Please help.

    Page URL:

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    Answered by ItalyTech on August 23, 2012 at 06:19 AM

    Hi and thanks for contacting us.


    Our log mail report us that system sent succesfully email to your email address.


    See log below:



    /var/log/jotform/amazonSES.log:[23/Aug/2012:06:05:19 -0400] AmazonSES Sent email to info@crontech.co.za - MessageID:0000013952f1730f-c43e388f-0e9c-4278-a441-b92a26b18144-000000 - RequestId:0b1b74d7-ed0a-11e1-8014-370efc2676fb


    So please check spam folder and add this Ips to whitelist:



    Let us know if this solve your problem.