What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why do conditions work in Firefox but not in Chrome and Safari?

    Asked by eiermann on August 23, 2012 at 07:31 AM

    Hiding fields only works in Firefox but not in Safari and Chrome?

    Is there anything I can do wrong?

     

    Google Chrome: Doesn't show up at all

    Form in Google Chrome

     

    Safari: Only one field shows up on top of the others

    Safari

     

    Firefox: Looks good

    Firefox

     

    Page URL:
    http://www.jotformpro.com/form/22351977480964

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    JotForm Support

    Answered by NeilVicente on August 23, 2012 at 09:31 AM

    Sorry for any inconvenience brought about by what seems to be a cross-browser issue. After further tests, I found out that injecting the CSS code below fixed your problem:

    .form-line {
        display:block;
    }

    Your form should be okay now. Kindly inform us if you're having any other difficulties.

  • Profile Image

    Answered by eiermann on August 23, 2012 at 09:39 AM

    Thanks for the quick help! Unfortunately I can't see any difference. I already cleared the cache and restarted the browser. For me there is no change visible yet :-/

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    JotForm Support

    Answered by NeilVicente on August 23, 2012 at 09:51 AM

    @eiermann

    I think we were concurrently working on your form and you have saved the unmodified version. To make this easier, just inject the code below if it still does not exist on your end:

    .form-line {
        display:block;
    }

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    JotForm Support

    Answered by jonathan on August 23, 2012 at 09:52 AM

    @eiermann

    Hi, have you already injected the CSS code as suggested by NeilVicente?

    I tried it on a cloned form of yours, and I was able to make it work with the CSS code injected.

    Please try the suggestion and test again.

    Thanks.

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    Answered by eiermann on August 23, 2012 at 11:11 AM

    Guys, first of all: awesome support! That's how it should be everywhere!

    It now works in my preview but after embedding on my site I somehow can't click "next": 

    Paintball Bali

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    Answered by pinoytech on August 23, 2012 at 11:26 AM

    Hi there,

    Sorry for the inconvenience that may have caused. Can you please try to re-embed your form code in to your website using iFrame method and do let us know if this solution fixed the said issue or not so we can assist you further.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on August 23, 2012 at 11:40 AM

    @eiermann

    Try adding the code below to the page where your form is embedded:

    <script type="text/javascript">
      $.noConflict();
    </script>

    The codes should be placed right before your form embed codes.

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    Answered by eiermann on August 24, 2012 at 03:25 AM

    iFrame works but I would actually prefer to embed in javascript.

    Adding ".noConflict" snippet doesn't work unfortunately.

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    Answered by fxr on August 24, 2012 at 05:07 AM

    There is some peculiar javascript conflict with JotForm code and whatever javascript you are using on your webpage. It could takes hours of troubleshooting trying to work out exactly what is causing it. I dont think you are losing too much aesthetically using an Iframe. 

    Using an IFrame seems the best way forward here to me to be honest. 

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    Answered by eiermann on August 24, 2012 at 09:21 AM

    Dear fxr,

    thanks for your comment. I also came to the conclusion that iframe might be the best way.

    The most important thing is that it works and it does now with the iframe! 

    Thanks again!

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    Answered by travelandevents on October 19, 2012 at 07:56 PM

    thank you! this has been driving me crazy, the custom css worked perfectly and fixed my conditions/Safari compatability issues.

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    JotForm Support

    Answered by idarktech on October 19, 2012 at 09:20 PM

    @travelandevents

    Great! Glad to hear you've solved it yourself. Just feel free to post if you have any other questions or concerns.

    Thanks for using JotForm!