Storing data

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    Asked on August 22, 2017 at 05:58 AM



    I have data for both US and European parties, please advise where the US data will be held specifically. Can you also confirm the European data is held on European servers?


    Many thanks


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    Answered on August 22, 2017 at 08:38 AM

    For a single account, both US data and European data held in the same server. You need to have two separate accounts to differentiate your parties. So that you can set one of your accounts held in European servers and the other one US servers.

    I have checked your account and it seems that you are currently using European servers for your account. If you want to change it to US please see the steps below:

    Go to your settings and clicked Data tab on the left panel:

    Simply uncheck the box to switch it to US servers. You will be presented the following image which requires your confirmation:

    You will be notified via email when the process is completed.

    You may also check the blog post about the issue in the following link for further details: 

    If you have any questions, please let us know.