Storing data

  • suzannekennedy
    Asked on August 22, 2017 at 5:58 AM

    Hi,

     

    I have data for both US and European parties, please advise where the US data will be held specifically. Can you also confirm the European data is held on European servers?

     

    Many thanks

    Suzanne

  • Jenny
    Replied on August 22, 2017 at 8:38 AM

    For a single account, both US data and European data held in the same server. You need to have two separate accounts to differentiate your parties. So that you can set one of your accounts held in European servers and the other one US servers.

    I have checked your account and it seems that you are currently using European servers for your account. If you want to change it to US please see the steps below:

    Go to your settings and clicked Data tab on the left panel:

    Storing data Image 1 Screenshot 30

    Simply uncheck the box to switch it to US servers. You will be presented the following image which requires your confirmation:

    Storing data Image 2 Screenshot 41

    You will be notified via email when the process is completed.

    You may also check the blog post about the issue in the following link for further details:

    https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation 

    If you have any questions, please let us know.