Submissions are not displaying name fields, etc

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    tashachauhan
    Asked on August 22, 2017 at 08:43 AM

    Submissions are not displaying name fields, etc, when I have logged into Jotform.

    The submission date displays but no other information.

    Please can someone look into this asap.

     

    Many thanks,

    Natasha Chauhan

    02476 852739

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    John_Benson
    Answered on August 22, 2017 at 09:36 AM

    I open the submissions page of my test form to see if I could replicate the issue. The submissions page is working properly on my end. 

    To my understanding, you can see the Submissions Date but not the submission data. Please try this workaround:

    1. Log in to your account.
    2. Click this link: https://www.jotform.com/myaccount/data
    3. Check the Store my Data only in Europe.

    Please try it and let us know how it goes. Thank you.

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    tashachauhan
    Answered on August 22, 2017 at 09:42 AM

    Brilliant, this worked. 

    Many thanks for your speedy response.

    Natasha