What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Required fields not working

    Asked by EarCare on August 23, 2012 at 08:35 AM

     All of the forms I have created with Required Fields are not working. We are able to submit the forms without filling in the required fields.

    Thanks for your help!


    Page URL:

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    Answered by ItalyTech on August 23, 2012 at 09:04 AM

    Hi and thanks for contacting us.


    PLease note that Free Services and Discounts field isn't set as required.


    By the way I wasn't able to reproduce this error. To submit data I need to fill in other fields (except free services and discounts field that isn't required).


    I may suggest you to clear your browser cache and let us know if this solve this error.




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    Answered by EarCare on August 23, 2012 at 10:11 AM
    Clearing my browser cache didnt help
    My customers and I are able to click on submit without filling any of the
    form fields out.
    Tested with Chrome Safari Firefox and Opera - all with same result.
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    Answered by pinoytech on August 23, 2012 at 10:39 AM

    Hi EarCare,

    Sorry for the inconvenience that may have caused. Regarding on this issue, may I suggest you to try to re-embed your form code in to your website using iFrame method. However, if this suggestion doesn't work, do let us know so we can investigate the said issue and assist you further.

    Thank you!

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    Answered by alphion on November 05, 2012 at 12:39 PM

    EarCare- I just wanted to inform you that I have been experiencing similar problems with my created form and that I filled out you form to test if you had the same results. I just wanted to send this message to prevent any confusion or inconvience to you upon recieving my submission. I included the word "test" in the body of the submission so you would know which form was mine.

    I wrote tech support and if I am provided with a solution I would be more then happy to share it with you.


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    JotForm Support

    Answered by NeilVicente on November 05, 2012 at 04:30 PM


    Did you send us an email for your inquiry? If not yet, I would recommend opening a new thread so our support personnels can lend you a helping hand with regards to your problem.

    We'll be looking forward to this. Thanks!

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    Answered by alphion on November 06, 2012 at 10:05 AM
    I did email an inquiry and one of your support team members, Emily, was of much assistance.
    She has been very prompt and a valuable resource for this and a previous difficulty I encountered.
    Tom Gigliotti
    Alphion Corporation
    196 Princeton Hightstown Road Building 1A
    Princeton Junction, NJ 08550, USA
    T: 1 609-936-9001 ext. 7051 E: tgigliotti@alphion.com
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    JotForm Support

    Answered by idarktech on November 06, 2012 at 10:19 AM

    We are so much happy to hear it Tom.

    Should you have any other questions, just let us know.