- Patrickb23Asked on August 22, 2017 at 10:20 AM
Can we add notes to the ticket submissions page, also can we mark certain tickets as open/closed. We are currently just "flagging" them if they have been completed.
- JotForm SupportKevin_GAnswered on August 22, 2017 at 11:19 AM
JotForm only allows to flag submissions, but you cannot mark them as closed/opened. You will find the flag on the submissions grid:
If you would need to add notes or set a different flag then you could add the fields to your form and set them as hidden, then they will be displayed when you edit the submission on your JotForm account.
This guide will help you doing so: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms
The "Hide Field" property can be found under the field settings:
I hope this helps.