How to remove JotForm logo?

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    Arthur
    Asked on August 22, 2017 at 11:12 AM

    Second, I want our customers won't see the Jotform logo on the form itself, and I know that with the paid version I can take it off - is that correct? take a look at the attached submission, you'll see that our customers will see your logo and we wont to make it seem like a form that was created by us.

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    BJoanna
    Answered on August 22, 2017 at 11:23 AM

    That is correct. On that paid account you can remove the JotForm branding. JotForm branding is no longer shown on the bottom of the forms that I moved to the account zhicha

    However, you will have to manually remove the logo from the email templates. 

    How to Edit the Email Template for Notifications and Autoresponders

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    ArthurMor
    Answered on August 22, 2017 at 12:43 PM
    Got it. I also changed the logo as you've suggested (see below).
    The only thing that still bothers me and I can't seem to fix is the sender
    name which I see in the email:
    You can see the screen share below that I've changed the "sender's name" to
    be from "Team Zeitgold" but when I'm testing the form with the auto fill I
    still see it as Jotform to Arthur (see the second screen)
    [image: image.png][image: image.png]
    *Bottom line- I want my customer to receive the emails from Team Zeitgold
    with my customized subject line*.
    GO Jotform :)
    ...
  • Profile Image
    BJoanna
    Answered on August 22, 2017 at 01:06 PM

    I am not able to see your screenshots. Please note that files that are attached inside of the email will not be shown here on the forum. You have to open this thread and upload your screenshots

    I would also suggest you to make an actual submission on your live form, to properly test the email Notification. 

    You can also check this guide:

    Explanation of Email Notification and Autoresponder Settings

  • Profile Image
    ArthurMor
    Answered on August 22, 2017 at 01:43 PM
    I now realized that I by mistake *did not *change the email in the
    autoresponder so I couldn't see the "real time" email
    But still I see that I get the email with Jotform Logo next to "Team
    Zeitgold"
    Can I take it down somehow?
    [image: image.png]
    ...
  • Profile Image
    BJoanna
    Answered on August 22, 2017 at 02:05 PM

    Your image is not shown again here on the forum.

    I inspected the Autoreponder email of your forma and I saw that you changed the logo. 

    If you have an issue with some other logo, please open this thread and upload your screenshot with that logo. 

  • Profile Image
    zhicha
    Answered on August 23, 2017 at 09:43 AM
    Hi,
    The thread redirects automatically to my "home page" istead of the thread
    itself.
    Anyway, I figure out almost everything, the only thing I can't seem to
    delete is the Jotform icon that I see when receiving the email
    Please send me the correct link so I could send you a screenshot of it.
    Thanks!
    ...
  • Profile Image
    Chriistian
    Answered on August 23, 2017 at 10:43 AM

    Can you please try again and access the link to this thread: https://www.jotform.com/answers/1229550? You should now be able to access the thread properly. Please upload the screenshot directly on this thread so we can properly view it.

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    zhicha
    Answered on August 23, 2017 at 12:20 PM

    Great, the link worked.

    I attached the screenshot, and you can now see that I get the email from "Zeitgold Team", my company name as your tutorial suggested and that's exactly how I wanted it to be, also I customised the subject line.

     

    BUT you can see that the Jotform Icon is still visible when receiving the autoresponse - is that how our customers will receive it as well in the autoresponder?

    Is it because I did not change the "sender email" in the advanced setting from noreplay@? (either way, as you recommended I'm not going to change that, so if there any way to replace your Icon with ours that will be super.

     

    Thanks!

     

     

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    BJoanna
    Answered on August 23, 2017 at 12:33 PM

    That icon is shown because you are using our email address noreply@jotform.com as the Sender Email.

    If you want to remove it you will have to use your own email address as the Sender Email.

    How to Setup SMTP for a Form

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    zhicha
    Answered on August 23, 2017 at 12:43 PM

    As I thought.

    In your tutorial you've mentioned that:

    "Attach PDF: Check this option if you want to receive the PDF copy of the submission as an attachment to your form email. But note that this is only possible when noreply@jotform.com is selected as your sender email."

     

    Because I have to have PDF attachments I will leave it like that.

     

  • Profile Image
    BJoanna
    Answered on August 23, 2017 at 01:04 PM

    Yes, that is correct. Attach PDF option will only work if the sender emails is noreply@jotform.com.

    Feel free to contact us if you have any other questions or issues.