- tmarshall9167Asked on August 22, 2017 at 11:34 AM
- JotForm SupportJanAnswered on August 22, 2017 at 12:31 PM
Your form is currently encrypted. This means that if you don't have the encryption key, you cannot decrypt the submissions. Please check your Downloads folder and look for the "jotform.key" file.
If you cannot locate the encryption key, then there is not much that you can do. It means that your encrypted data is lost forever, there is no copy of the same on our servers and it is not possible to decrypt the one that you had.
Our only recommendation is to turn off encryption right away so you can start receiving submissions normally again. Here's a guide: How-Can-I-Turn-off-the-Encryption-on-My-Form.
For more information about Form Encryption, please check this guide: Encrypted-Forms-and-How-to-Use-Them.
Hope that helps. Thank you.