New Form Layout: Form not responsive on iOS device using safari browser

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    surphaces
    Asked on August 22, 2017 at 11:51 AM
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    EltonCris
    Answered on August 22, 2017 at 01:10 PM

    Thanks for reporting. I was able to reproduce the problem on your page. Although I could not reproduce it when I embed the same form on our WP test page https://form.jotform.com/viewer/?formID=72335255159963&theme=wordpress.

    Your page:

    Our test page:

    May we know if you have tried the default script embed code already? Perhaps this won't have problems with your WP page.

    We'll also investigate further. Stay in touch!

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    EltonCris
    Answered on August 22, 2017 at 01:28 PM

    I tried embedding the iframe code in an actual WP page https://jotthemes.000webhostapp.com/card-form/, this time I was able to reproduce it. I have now forwarded this to our developers for further investigation.

    We'll let you know here once this is fixed.

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    surphaces
    Answered on August 22, 2017 at 03:43 PM
    Thanks so much. I noticed on IPad the form did not load properly also...
    Love the program though!
    Deborah Shaw-Nelson
    *Vice President*
    *surpHaces*
    p: (877) 715.5313 m: (407) 415-0651
    w: www.surphaces.com e: dsnelson@surphaces.com
    ...
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    EltonCris
    Answered on August 23, 2017 at 08:06 AM

    This is now fixed.

    Please take again your iframe embed code and re-embed it on your page to fix the issue.