Uploading Issues

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    artistic12
    Asked on August 22, 2017 at 11:52 AM
    We have tried numerous times to upload this document to the UPLOAD MAINTENANCE section of this form.  It always comes up with the error can't upload but no additional information. ID
    3762307831817809024
    Submission Date
    2017-07-18 18:46:23
  • Profile Image
    Chriistian
    Answered on August 22, 2017 at 12:36 PM

    We weren't able to see the document you are referring to. I checked the submission you have provided (https://www.jotform.com/submission/3762307831817809024) that I was not able to find any uploaded file on the submission. 

    Please send to us the document you are trying to upload to your form but was not properly uploaded so we can further investigate. You can send it to support@jotform.com. Please use the subject "Thread 1229616: Uploading Issues" so we can easily locate your email.

  • Profile Image
    artistic12
    Answered on August 22, 2017 at 01:43 PM
    You could not see it because, as described in the help request, it does not work. Here is the file :)
    Chrisy
    Artistic Cleaners
    facebook.com/artisticcleaners
    www.artisticcleaners.net
    We do House Cleaning! Ask me for a quote!
    ...
  • Profile Image
    Chriistian
    Answered on August 22, 2017 at 02:23 PM

    Just to confirm, are you not able to upload this specific file or you are not able to upload all files because the Uploadcare widget is not loading?

    Do you see the same error as below?

     

    Are your submitting the form from direct link https://form.jotform.com/70154078636155 or is it embedded?

  • Profile Image
    artistic12
    Answered on August 23, 2017 at 07:43 AM
    Upload File Widget is working.
    No, it says CANNOT UPLOAD FILE after trying.
    Chrisy
    Artistic Cleaners
    facebook.com/artisticcleaners
    www.artisticcleaners.net
    We do House Cleaning! Ask me for a quote!
    ...
  • Profile Image
    jonathan
    Answered on August 23, 2017 at 08:36 AM

    It seems the Upload care widget on your form is not capable of uploading non image files.

     

     

    If you upload image file only, it should work.

     

    As mentioned in the annotation in the widget, you need to provide the Billing details of your Uploadcare account.

    See this guide: http://kb.uploadcare.com/article/214-i-cant-upload-pdfs-videos-or-any-other-non-image-files-why