Can I get address details to go through to Paypal?

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    vivenda
    Asked on August 23, 2012 at 09:47 AM

    I am using a form to take payments for a conference and I have them completing address details on jotform and then they go through to Paypal to pay and if they want to pay by credit card they have to put in all their address details again. Is it possible to autofill paypal with their input?

    Thanks in advance!

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    NeilVicente
    Answered on August 23, 2012 at 12:10 PM

    Unfortunately, there is no way to send address details from a form to the Paypal transaction page.

    In my opinion though, the current setup makes sense, as there are cases when a person uses a payment method with a different name and/or billing address.

    However, if you prefer to not burden your registrants with typing in their addresses twice, you may simply remove the address field from your form as Paypal automatically sends billing address information to our servers. You will receive this address together with other form details via the notification emails.

    A downside to this, like what I mentioned above, is that if the Paypal or credit card account they use have a billing address different from theirs, you will not be able to get their real address.

  • Profile Image
    NeilVicente
    Answered on August 23, 2012 at 06:28 PM

    By the way, you can opt to add a checkbox question on your form to ask your registrants if their billing address is the same as their actual address.

    Then, you can conditionally display an address box if they answer 'no'

    Here is an example:

    http://www.jotform.com/form/11304245254

    You can clone the form to study how it is done. However, in your case, billing address would be that of Paypal's, so the actual address field will be hidden in case the registrant's Paypal billing address is the same.