I have downloaded my submissions with Hebrew language as Excel but its unreadable

  • Profile Image
    IGDC
    Asked on August 22, 2017 at 12:10 PM

    Hi, 

    I just recently started working with you and I really enjoyed making my form.

    My issue is this - Most of my form is in Hebrew so when I download the data and open it with Excel (I use the newest Office btw) all the Hebrew data transmitted becomes "gibberish". 

    Can you please tell me what to do to fix this problem?

    Thank you,

    Meital.

  • Profile Image
    Welvin
    Answered on August 22, 2017 at 01:06 PM

    I cannot seem to replicate the issue.

    Maybe, you should try the solution on this page: https://support.office.com/en-us/article/Right-to-left-language-features-17d8a34d-36d6-49ad-b765-257cb7cd22e2

    Can you also share us your file so we can check the encoding in it? Please send it to support@jotform.com. We'll also see if we can open the file to our end. This would help us determine if the problem is in the file or with your MS Excel settings. 

  • Profile Image
    IGDC
    Answered on August 22, 2017 at 01:27 PM

    Hey, 

    Thanks for the quick reply. I just sent the file to use. 

    Meital.