My account got downgraded despite paying

hi, i got this email 

Dear Nishith, 

Your JotForm account has been downgraded.

If you have not requested a downgrade this might have happened because your credit card expired. 

Re-upgrading is quick and easy:
https://www.jotform.com/upgrade?username=NISHITH

Thanks for using JotForm, 

JotForm Team
http://www.jotform.com/

i paid $19 yesterday, i want the  bronze,   and now it shows free after the submission of the form

kindly fix this issue asap

thank you

Upon inspection I found that you have upgraded your account username Rudhvi not your account username NISHITH which explains why the latter is still in the Free status.

I hope this helps. If you need further assistance please let us know. Thank you.