Are there any current issues with PayPal gateway?

  • academyarchery
    Asked on August 22, 2017 at 5:15 PM

    Several users have reported seeing "please wait" after submitting form - the next step in process takes them to PayPal for checkout...

  • David JotForm Support
    Replied on August 22, 2017 at 6:12 PM

    As far as I know, there should be no issues with processing payments via PayPal at this time.  Which form are they having trouble with and is that form embedded to a web page?  Let us know and we will take a look.

  • academyarchery
    Replied on August 22, 2017 at 6:31 PM

    Thanks. Yes, the form is embedded within a page on our WordPress site. Here's the link:

    http://academyarcheryclub.com/paypal/

    the form name is:

    2017 Fall Program PayPal

     

  • John_Benson
    Replied on August 22, 2017 at 8:24 PM

    I did a test submission to the Page URL (http://academyarcheryclub.com/paypal/) that you have provided and it is working properly. Here's a screen capture:

    Are there any current issues with PayPal gateway? Image 1 Screenshot 20

    Could you please try it again? If the issue persists, try re-embedding the form using the iFrame Method. You can follow this guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

     

  • academyarchery
    Replied on August 23, 2017 at 9:20 AM

    Working now, thanks for the help John.