How can I reactivate my suspended account?

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    Supian 
    Asked on August 22, 2017 at 05:20 PM

    dear Sir,

    I received an error during logon to the account. "Login failed - SUSPENDED" 

     

    Please advice how to reactiveate my account?

     

     

     

     

  • Profile Image
    AIDAN
    Answered on August 22, 2017 at 06:18 PM

    Upon inspection I found that your account got suspended because your form "Customer Satisfaction Survey" with ID 3550408197 is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use, and grant us permission to remove the offending fields/form, we may consider re-activating your account.

     

    If you need further assistance please let us know. We will be happy to help. Thank you.