What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Several fields are not included in the form emailed to me

    Asked by Wince on August 23, 2012 at 12:49 PM

    "I am Paying for" & "credit card #" fields are not showing up.

    I have sent this out and I am now getting replies with not all fields populated.

    I have chnged and test many times, same results

    Vince

    gii@shaw.ca

    Page URL:
    http://form.jotform.com/form/12144430474

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 23, 2012 at 12:57 PM

    Vince,

    Your notification does not have the tag for the 'credit card #' field because it was modified. When a notification is edited in any way, the system gives it a "dirty" flag and will no longer update it automatically when you make changes in your form. This is so you will not lose the customizations you applied to it.

    The quickest way to solve this problem is to re-create your form notification.

    1.  Click Setup & Embed > Email Alerts
    2.  Click your form notification's name
    3.  Click Delete E-mail
    4.  Click Setup & Embed > Email Alerts
    5.  Click Add New Email
    6.  Choose Notification
    7.  Follow the Email Alert Wizard to finish creating your new notification

    Just make sure that your form is finalized, and that you will not have to rename/delete/add a new field. Else, you will need to repeat the process I outlined above.

  • Profile Image

    Answered by Wince on August 23, 2012 at 01:11 PM
    Thank you very much!!!
    Vince H.