Mobile responsive issue

  • presenceacademy
    Asked on August 23, 2017 at 3:39 AM

    I have made the form. It is looking perfect on laptop. But it is not mobile responsive. This is how it looks on my mobile:

    Mobile responsive issue Image 1 Screenshot 20

    What should I do?

  • Chriistian Jotform Support
    Replied on August 23, 2017 at 3:57 AM

    First, please take a look at the image below:

    Mobile responsive issue Image 1 Screenshot 20

     

     

    If this is okay for you, please inject the following CSS code on your form:

     

    @media only screen and (max-width: 40em){

    .form-multiple-column {

        width: 100%;

        font-size: 10px;

    }

     

    .form-radio-item:not(#foo) {

        width: 70px;

    }

    }

     

    Here's the guide on How to Inject Custom CSS Codes.

    Let us know if you need further assistance.

  • presenceacademy
    Replied on August 23, 2017 at 6:19 AM

    Some part of the image is out of the screen. How can I fix it?

  • Ashwin JotForm Support
    Replied on August 23, 2017 at 7:42 AM

    Hello presenceacademy,

    Can you please let us know which image in displayed out of screen? I did check your form and it seems to display the image correctly. Please check the screenshot below:

    Mobile responsive issue Image 1 Screenshot 20

     

    I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!

  • presenceacademy
    Replied on August 23, 2017 at 8:20 AM

    Mobile responsive issue Image 1 Screenshot 20

     

  • John_Benson
    Replied on August 23, 2017 at 9:12 AM

    To fix the issue, please add this custom CSS code to your form:

    img.form-image {

        width : 100% !important;

        margin : 0px 0px -30px 0px !important;

    }

    Here's a guide on how to add custom CSS code to your form: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Result:

    Mobile responsive issue Image 1 Screenshot 20

    If you want to test it, here's the link of my clone form: https://form.jotform.com/72343219660959

    I hope that helps. Let us know if you have questions.

  • presenceacademy
    Replied on September 1, 2017 at 10:53 AM

    Hi, thanks for the support. I've one more. 

    Can we format the mobile version so the answer bubbles are smaller as the answer choices get smashed on my phone. So may be a little padding in between the bubbles, but bubbles of smaller size. 

     

    Help screenshot: 

    Mobile responsive issue Image 1 Screenshot 20https://goo.gl/rpLzJj

     

    Thanks

  • David JotForm Support Manager
    Replied on September 1, 2017 at 12:19 PM

    Do you mean something like this?

    Mobile responsive issue Image 1 Screenshot 20

    You might try the following code: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    @media only screen and (max-width: 40em){

    .form-radio-item:not(#foo) {

        width: 57px !important;

    }

    .form-radio-item:not(#foo) label:before {

        left: 12px !important;

        width: 14px !important;

        height: 14px !important;

    }

    .form-radio-item:not(#foo) label:after {

        margin-left: 6px !important;

        margin-top: -2px !important;

    }

    }

    You may check my clone form: https://form.jotformpro.com/72434691580965 

  • presenceacademy
    Replied on September 1, 2017 at 2:51 PM

    Hi, thanks for your reply. But all I can see on my screen is this: http://whatismyscreenresolution.net/multi-screen-test?site-url=https://form.jotformpro.com/72434691580965&w=414&h=736

     

    Is it possible that all the options appear in one row, like in your screenshot about. On my 5.5 inch mobile it's appearing in 2 rows, like the link I've attached above. 

     

    Also when I click on the option then the check mark is not marked at it's position, I think you can understand it better when click on any option. 

     

    Thanks

  • Nik_C
    Replied on September 1, 2017 at 3:40 PM

    This is how it is showing for me by using the link above:

    Mobile responsive issue Image 1 Screenshot 30

    They are showing in one line on 5.5" phone. Also, checkmarks are showing fine:

    Mobile responsive issue Image 2 Screenshot 41

    I don't have 5.5" phone on me, I tested on 4.7" (not Android) and the checkboxes are showing in two rows, but considering the screen size that should be normal. Also, check marks are working fine there as well.

    I assume you tested this on a real device, could you tell us which one?