why arent submissions being forwarded to me?

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    globalchild
    Asked on August 23, 2017 at 10:03 AM

    why arent submissions being forwarded to me?

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    Marvih
    Answered on August 23, 2017 at 10:50 AM

    Hi, It seems your email

     dianagc@comcast.net is in the bounce list

    Reason(s) : smtp; 554 resimta-ch2-11v.sys.comcast.net

    I advice you to do the Mandrill workaround. It is also advised to whitelist our IP addresses if the latter solution doesn't work for you or you can contact your service provider to do it for you, just give them the IP's listed above.

    Best Regards, Please reply back if you have more question.

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    globalchild
    Answered on August 23, 2017 at 11:43 AM
    This just started and don't know how to correctCan you help
    Sent from Yahoo Mail for iPhone
    ...
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    BDAVID
    Answered on August 23, 2017 at 12:28 PM

    Make sure to check your spam folder, and mark our notification as NOT SPAM if you find any. Also, whitelist our domain names and sending IP addresses as previously suggested. In addition to this, if you are using your own SMTP credentials, make sure they are okay, so you may contact your email service provider.

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    globalchild
    Answered on August 23, 2017 at 01:43 PM
    I really don't understand why this is happening as it o my started today
    Sent from Yahoo Mail for iPhone
    ...
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    BDAVID
    Answered on August 23, 2017 at 01:56 PM

    Your email service provider might be blocking our notifications. Please contact them, or try using a different email address to receive notification: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email