Words not showing up under the link or Preview mode

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    Asked on August 23, 2017 at 11:04 AM


    This form is having all kinds of issues and I am trying to work through them.

    #1. Some of the folks trying to sign up, are not being redirected to Paypal to finish their payment. I cant seem to replicate the issue, but I have had two applicants that testified of the same problem.
    #2. Words are not showing up in the form. You will see the difference in the pictures below. The words are there when I edit the form, but as soon as I preview, they go away. Not sure how to fix it. 

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    Answered on August 23, 2017 at 12:34 PM

    I am assuming that you're referring to the form name "Fall Retreats 2016." I checked the form and I was able to replicate the issue. 

    Please add this custom CSS code to your form:

    .form-line.form-line-active { 

        color : white !important;

    .form-radio-item label { 

        color : white !important;

    Here's a guide on how to add custom CSS code: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes


    Please contact us again if you have questions. Thank you.



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    Answered on August 23, 2017 at 12:48 PM

    I was actually reffering to the part that says, "Any additional information (i.e. Medical needs, allergies, restrictions, etc...)"

    It is not showing up when I click the actually link of the form. You can see it with the one screenshot, but it is missing on the other. 


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    Answered on August 23, 2017 at 01:57 PM

    The labels of the Text Area fields are not shown on the form because of the Theme that you are using. A CSS code of the Theme is set to hide labels. 

    To show the labels of the Text Area fields add this CSS code to your form:

    .jotform-form .form-line[data-type="control_textbox"] .form-label, .jotform-form .form-line[data-type="control_textarea"] .form-label, .jotform-form .form-line[data-type="control_fullname"] .form-label, .jotform-form .form-line[data-type="control_email"] .form-label, .jotform-form .form-line[data-type="control_address"] .form-label, .jotform-form .form-line[data-type="control_phone"] .form-label {

        display: block!important;


    How to Inject Custom CSS Codes

    Here is my demo form: https://form.jotformpro.com/72345043949966 

    Feel free to clone it.

    I moved your Paypal issue to a separate thread and we will provide you an answer there shortly:


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    Answered on August 23, 2017 at 02:54 PM

    Thank you much! This answered my questions