I can't un-encrypt my form. Didn't ask for it to be encrypted

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    Asked on August 23, 2017 at 12:19 PM


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    Answered on August 23, 2017 at 01:00 PM

    The only way to decrypt the data is by using the encryption key file you downloaded when setting up this encryption feature: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    You may find it in your download folder: 

    If you do not have the key, they data that is currently encrypted is lost. So, please disable this encryption feature to avoid losing access to new data.

    If you don't recall enabling the encryption on your form, you may check you account history logs to see when it was setup: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    Let us know if you have more questions, we will be glad to assist you.