We can't login to our account as it seems to be suspended

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    Kayla Neithercutt 
    Asked on August 23, 2017 at 03:15 PM

    We need urgent assistance. We can't log on to our account. Please assist right away.

     

    Kayla Neithercutt

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    AIDAN
    Answered on August 23, 2017 at 04:30 PM

    Upon inspection I found that your account got suspended because your form "Europcar Registration Form | International Vacations" with ID 72285531561961 is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have removed the offending fields and re-activated your account.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    bigblueroad
    Answered on August 23, 2017 at 05:43 PM
    We still can't get to the login page and are receiving the page that says:
    "Hold it right there!" Your ip address has been banned.
    Please help!
    ...
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    AIDAN
    Answered on August 23, 2017 at 06:46 PM

    Please provide us with your IP address so we can inspect and assist you further. You may use services like https://whatismyipaddress.com/ to obtain your IP address.

    Apologies for any inconvenience.

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    Kayla Neithercutt
    Answered on August 24, 2017 at 10:13 AM

    This is the ip address that will not let us access your site to login:  98.191.123.244

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    AIDAN
    Answered on August 24, 2017 at 10:17 AM

    I have whitelisted the IP address in question. Could you please try to login again and get back to us if the problem persists?

    Thank you in advance. We are awaiting your reply.

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    bigblueroad
    Answered on August 24, 2017 at 11:13 AM

    That fixed it.  Thank you!