PCI: Invalid Data error?

  • hbforms
    Asked on August 23, 2017 at 3:39 PM

    Is this a form issue? CC # is correct.

    Jotform Thread 1230975 Screenshot
    Page URL: https://form.jotform.com/72075476784165
  • aubreybourke
    Replied on August 23, 2017 at 4:55 PM

    Are you the form owner? 

    If so, please try removing the payment integration and adding it again. That should fix the problem. 

    I cloned your form and reproduced the error.  Removing it and adding it again fixed it on my side.

    PCI: Invalid Data error? Image 1 Screenshot 20

     

  • hbforms
    Replied on August 23, 2017 at 5:05 PM

    Thanks for the quick response. Will deleting the payment integration affect the already completed transactions?

  • aubreybourke
    Replied on August 23, 2017 at 6:17 PM

    No it wont. Here's a post about it by a developer here:

    Can I Remove Items from Payment Integration Without Losing Data? 

  • hbforms
    Replied on August 23, 2017 at 6:24 PM

    That post is about removing an item, not the entire integration.

  • Kevin Support Team Lead
    Replied on August 23, 2017 at 8:53 PM

    You can delete the payment integration by editing your form in the builder and clicking the payment field, once you have selected it, please click on the trash button, it should delete the field: 

    PCI: Invalid Data error? Image 1 Screenshot 20

    Also, in order to get a copy of your current information, I would recommend you to download your submissions, the following guide will help you doing so: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    I hope this helps.