What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change my email address to see my client's email address on contact form?

    Asked by LoriOnTarget on August 23, 2012 at 06:18 PM

    How do I change my email address already on the contact form I created earlier for my website to be used by my client on his website so his visitors can ask him to contact them.  Can I do this with my account or does my client have to have his own account?

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    JotForm Support

    Answered by NeilVicente on August 23, 2012 at 06:25 PM


    I have already answered your query in the other thread you have opened for today.

    In addition, your client does not need to have his own account, as the email recipient can be configured on a 'per form' basis.

    However, if your client receives a lot of submissions per month, it would be best to get their own account and upgrade accordingly.

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    Answered by LoriOnTarget on August 23, 2012 at 06:30 PM

    When I worked my way through your instructions, it looked like I was not changing the email address to my client's so the informaton on the form would go to his email box.  Please, be patient with me.  I really like your service.  Planning to upgrade as needed to offer this service for my clients on my dime.  Thank you!  Will work it out and keept testingit until it is right. 

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    JotForm Support

    Answered by NeilVicente on August 23, 2012 at 06:50 PM


    The Test Email function in the Compose Email wizard sends a test message only to the email address associated to your JotForm account, regardless of the new recipient address you have configured the form to send to.

    This rule was set in place to prevent spammers from abusing our email system.

    In order to test if the form sends to the newly added recipient address, you will need to submit the actual form.

    While editing the form, click the Preview button > fill the form out > then click the Submit button.

    If everything goes well, your client should receive the notification mail.

    By the way, to maximize the chances of email delivery, we advise our users to set Sender Email to "noreply@jotform.com"

    Do not hesitate to contact us again if you have other queries. Thanks!

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    Answered by LoriOnTarget on August 23, 2012 at 07:23 PM

    I followed through your instructions with my client's email address (Recipitent Email) at the bottom of the enelope.  And, added JotForm (Sender Name) and No Reply (Sender Email) and tested as shown.  

    I received a reply in my email box when tested it.  

    My client will receive the email showing info from contact form (without info filled in from a sender at his website) that the test worked?

    Trying to make this work for my clients and save them the  headache.  Thank you!

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    JotForm Support

    Answered by jonathan on August 23, 2012 at 07:53 PM


    Hi, the client will receive the message base on the content of the email message. Please see this article on Jotform Form+Emails to give you more idea on how the Jotform emails work.

    Please inform us if you need further assistance.


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    Answered by LoriOnTarget on August 23, 2012 at 08:23 PM

    Thank you, for trying to help me out.  To keep things simple I am going to put your logo/link on my website and offer your services as an option my clients can choose to add to their websites.  They will have options to do email subscriptions, surveys, etc.  Their folder will contain only their forms, etc.  I can create their forms and add them to their website, etc.  As their website grows with visitors, they can choose to upgrade, etc.  Thanks again for your help.  You have been great!  I love your forms and will be adding them to my website as I update it this weekend.  

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    Answered by jeanettebmz on August 23, 2012 at 08:38 PM

    We really appreciate your offer and your words about our service. These kind of feedback is what inject us enthusiasm for keep improving our product and provide with the best support and solution